A: ShertwinZ® Inc has an on-line store that displays most of our products/services. Please go to “ShertwinZ.com” to purchase a product/service. If there is something not shown on the website (ShertwinZ.com) that you would like to purchase, please contact Customer Service via e-mail custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: The only catalog is our website (ShertwinZ.com). We have tried to make it as easy as possible to use, so that visiting our site is like having a ShertwinZ® Inc catalog in front of you. It allows us to cut down on the costs of advertising and to continue to bring you products that are at a lower cost. In addition, we believe we are helping to save the trees and the environment by not printing a catalog, we hope that you can appreciate our "going green" to help save the earth.
A: If you can describe the item in detail, it is possible ShertwinZ® Inc can create a similar item just for you.
Please contact Customer Service via e-mail custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: All our items/services are unique and handcrafted by ShertwinZ.com and many may not appear on our website. However, if you can describe the item in detail it may be possible for ShertwinZ® Inc to handcraft a similar item just for you.
Please contact Customer Service via e-mail at custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: Many items/services have additional information available. If you would like further detail about an item's picture or description and/or service offered, please contact Customer Service via e-mail at custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: Please contact Customer Service via e-mail custserv@ShertwinZ.com or call 1-630-886-5681 for assistance and provide your name, e-mail, phone number and a description of the item. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: We offer a wide variety of thread colors go to the ShertwinZ® Inc website at “ShertwinZ.com” to view all the colors. Under the “Information” section click on Thread Colors and Fonts to help with your thread color selection. If you should have questions, please contact Customer Service via e-mail custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: We offer a variety of fonts go to the ShertwinZ® Inc website at “Shertwinz.com” to view the fonts. Under the “Information” section and click on Thread Colors and Fonts. If a font you desire is not shown on website, please contact Customer Service via e-mail custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: We offer various types of monograms go to the ShertwinZ® Inc website at “Shertwinz.com” to view. Under the “Information” section and click on Thread Colors and Fonts to view. If a monogram you desire is not shown on website, please contact Customer Service via e-mail “custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: Yes. All our items/services are unique and handcrafted by ShertwinZ® Inc and are created at time of order. Note: The size of the embroidery may differ due to the size of the other item. Please contact Customer Service via e-mail at custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: Yes. All our items/services are unique and handcrafted by ShertwinZ® Inc and are created at time of order. Please contact Customer Service via e-mail at custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: Yes, it is possible, call for quote. Please contact Customer Service via e-mail at custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: Yes, it is possible, call for quote. Please contact Customer Service via e-mail at custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: Yes, it is possible for ShertwinZ to provide the shirts if the order is for fifteen or more shirts/items, call for quote. Please contact Customer Service via e-mail at custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: Yes. All earrings are handcrafted by ShertwinZ® Inc. Specify earring choice of pierced or non-piereced upon check-out for the ordered jewelry item in the box “Add Comments About Your Order”. If you should have questions, please contact Customer Service via e-mail custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: Yes. All jewelry is handcrafted by ShertwinZ® Inc and can be lengthened or shortened to accommodate customer. (Note: an additional charge may be incurred depending on size increase). If you should have questions, please contact Customer Service via e-mail custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: You receive e-mail with status from ShertwinZ® Inc or you may contact Customer Service via e-mail custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
A: Yes, your credit card purchases are safe and all credit card purchases are processed using PayPal™ for security and protection. For additional information on how we maintain your privacy and security, go to the ShertwinZ® Inc website (ShertwinZ.com) and click on Privacy Policy on the right-hand navigation area.
A: ShertwinZ® Inc ships throughout the United States for a single flat rate of only $8.00. No matter how BIG or how small your package is you pay only $8.00 for shipping and handling. No weight limit, no minimum order, and no maximum order, it's just that simple.
Most packages/orders are shipped via USPS Priority Mail Flat Rate Box, First Class Mail, or United Parcel Service. Shipping method is based on which ever accommodates your order best due to size and postage.
A: After your product has been processed and once the product ships, typically your product will arrive between 2 to 14 business days, depending on your location, excluding holidays. Once order is shipped, you will receive a tracking number for you to check status.
A: We may ship your order to you in multiple boxes or via multiple carriers due to: The order size - large orders maybe split into multiple boxes for more efficient delivery.
The item size - some items required special handling and packaging and thus a separate box.
A: ShertwinZ® Inc offers customized high quality service. Since all products are customized to your individualized specifications, the product cannot be returned. We take great pride in our service and we go to great lengths to examine each order prior to shipping. If you should have questions, please contact Customer Service via e-mail custserv@ShertwinZ.com or call 1-630-886-5681 for assistance. Customer Service hours are Monday through Friday from 8:00am to 5:00pm.
